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CUSTOMER
CARE
DETAILS
Payment Options / Shipping Questions / Returns / Refund
Policies |
Address: Angels'
Eyes® Natural
5271 NW 108 AVE.
SUNRISE, FL 33351
TOLL FREE USA 1-866-301-8031
Tel: (954) 748-6380 Fax: (954)-755-1344
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Business hours:
Monday-Friday 8:30 a.m. to 5:00 p.m. (EST)
Closed Sundays and Holidays
E-mail:
contact@angelseyesnatural.com |
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Payment Options
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DOMESTIC & CANADIAN ORDERS
We accept payment via Visa, Mastercard,
Discover, American Express, Money Order, Wire
Transfer, and Bank Draft/ Check. Please see
below for details.
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INTERNATIONAL ORDERS
International customers may select payment among
American Express, Visa, Mastercard, Money Order,
Bank Draft/Check, or Wire Transfer, in USD.
Please see below for details.
*
Money Order
We accept payment via Money Order. All Money
Orders must be payable in USD. Money Orders can
be obtained from your local bank or Western
Union office. Please note that we may require a
grace period of 15 business days to clear select
Money Orders. This is only if our accounting
department is unable to verify the authenticity
of the Money Order. Please make out your payment
to Angels' Eyes Natural and send it to the
following: Angels' Eyes® Natural - 5271 NW 108
AVE. SUNRISE, FL 33351
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PayPal
We currently do not accept PayPal payments.
*
Wire Transfer
We accept Wire Transfer payment for all orders.
An additional $16 bank processing fee will be
added to all Wire Transfer orders. After your
order has been placed, our Customer Service
Department will contact you via email or phone
to provide you with bank routing instructions.
*
Check/ Bank Draft
We accept Personal, Certified, and Bank Checks.
All checks must be payable in USD only. We do
not accept personal checks from outside of the
United States. Orders paid via Personal Check
will ship in approximately two-three weeks. We
require a grace period of 15 business days from
the date on which payment is processed to clear
a personal check. Most orders paid via Certified
or Bank Check do not require a grace period and
will ship as soon as payment is received.
However, if our accounting department is unable
to verify the authenticity of the check (which
may be the case with many International banks),
we will also require a grace period of 15 days.
All returns will be credited to customer's
account minus 15% restocking fee and all
original shipping charges. Please make out
your payment to Angels' Eyes® Natural and send
it to the following: Angels' Eyes® Natural -
5271 NW 108 AVE. SUNRISE, FL 33351
*
Return/Refund Policy
All merchandise must be returned within 30 days
of our invoice date.
All returns must have prior approval and a
return authorization number assigned. Please
e-mail
returns@angelseyesonline.com or call
us at (954) 575-0202. All merchandise must be
returned unopened, unused and in original sealed
bottle. All returns will be credited to
customer's account minus 15% restocking fee.
Customer is responsible for return shipping
charges. We will notify you by e-mail of your
refund once we have received and processed the
return item. Allow no more than 10 business days
for a credit to your charge card upon receipt of
merchandise. All returns will be credited to
customer's account minus 15% restocking fee and
all original shipping charges. Return
Merchandise to: Angels' Eyes® Natural Returns
Dept. - 5271 NW 108 AVE. SUNRISE, FL 33351
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Shipping Information
Shipping and handling charges are calculated
based on the weight of the merchandise
purchased.
Orders received on regular business days (Monday
through Friday, 9:00 a.m. to 5:00 p.m., CST)
will be processed (pending credit card approval)
within 48 hours and shipped within 2 - 5
business days.
All orders placed on Saturday, Sunday, or
Holidays will be shipped out within 48 hours of
the following business day. We ship USPS within
the Continental United States and all other
locations.
Express Mail (US ONLY - overnight to most
places)
Priority Mail (US ONLY - 2days)
International (6-10 days)
*
US SHIPPING
Free Shipping & Handling ON PRIORITY MAIL in the
US- For orders of 3 cases or more (wholesale) or
3 bottles or more (retail).
Rates will calculate on the checkout page.
*
INTERNATIONAL SHIPPING
International rates will calculate on the
checkout page.
If your country is not on our countries list,
will send you a confirmation email with shipping
costs
Different countries impose different import fees
and taxes. We do not include these in our
freight quote and any such charges are your
responsibility. Please check with your
government or postal system in advance if this
is a concern for you.
Place of Mailing: Except as specified below,
postal items that require a completed customs
declaration form may not be deposited into a
street collection box or a post office lobby
drop. Such items must be tendered to a USPS
employee at a post office or other location as
designated by the postmaster. Otherwise, they
will be returned to the sender for proper entry
and acceptance. Exception: The above restriction
on the deposit of customs mail does not apply to
Global Express Mail (EMS) shipments Those items
may be deposited into a designated Express Mail
collection box or post office lobby drop.
International mail is subject to customs
examination in the destination country. The
contents and value of the items will be declared
on the applicable customs form and if any duty
is of the buyer's responsibility. We are not
responsible for the time merchandise will take
to clear customs. |
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